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Frequently Asked Questions
Current processing time is up to one week, exceptions may apply.
Yes.
Orders cannot be changed or cancelled after 24 hours from order time due to our internal processing and shipping schedule.
International credit cards, with the exception of Canada, are not accepted in our webstore. Please select Paypal if you are paying with an international credit card.
To preserve your cart items, please create an account or login before adding items to your cart. Once you are logged in, items added to your cart will remain in your cart until you choose to remove them or check out.
- If your product has shipped or you've received it:
- Check your email for the "Shipment Notice" from noreply@bulknaturaloils.com, sent the morning after shipping, which includes your COAs.
- If you've just ordered:
- COAs and tracking numbers will be emailed the morning after your product ships.
- For other COA inquiries:
- Submit a Contact Us form with the product SKU and lot number for assistance.
Please proceed with checkout and in the 'order comments' section, please provide your shipping account number and full billing address associated with the shipping account. If you have ordered from us before, we may already have a shipping account on file; however, if you are unsure, please feel free to provide it again. If you wish to send a label for your web order instead, you may do so by responding to your order acknowledgement email and requesting the weight and dimensions of your order. Alternatively, you could leave an 'order comment' requesting this information and the salesperson assigned to your order will reach out to you via email.
Please proceed with checkout and your web order will integrate into our backend system. Once integrated, a salesperson will be assigned to your order and will request a shipping rate from our logistics team. Once our logistics team has quoted the shipping, the salesperson will then reach out to you via email with your order acknowledgement for approval.
To access SDS documents:
- Login or create an account. (Only registered users can access SDS documents.)
- Search for the product using the SKU or name in the store Search tool.
- Go to the product page and scroll down to the 'Product Documents' section to download the SDS.
- Repeat for additional SDS as needed.
- Submit a Contact Us form with the product name and details for assistance.
The tracking number is sent to the email on file the morning after the order ships out and is invoiced. The automated email with the tracking number also contains all relevant CoAs and our full product list. It can be searched by "noreply@bulknaturaloils.com" or, if shipped after 11/3/2023, by "Shipment Notice".
If the order was placed on our website, go to Account > My Account > My Orders to view your previous orders and even re-order using a previous order! If the order was placed via email, over the phone, or by purchase order, please email web-sales@bulknaturaloils.com.
You can email or mail us your tax exempt certificate. Click here for details.
In my Account and then Address Book you can keep a list of billing and shipping addresses and update them as needed.
Yes. Go to My Account in the top right hand corner and then Account Information. There is an email field below the account name.
Yes. Similar to the above you can go to My Account and then Account Information. There is a check box at the bottom of the page.
We upgraded our website to a new platform in April 2017. If your user name and password are from our previous site, they will not work. You will need to setup an account on this current website in order to login. Click here to setup an account.
On the login page there is a link to the password reset page. Or you can click here.
Yes, the minimum order requirement is USD $150.00 in product cost before taxes and shipping costs are calculated. All online web orders along with orders placed by phone, email, and purchase order, must meet a minimum requirement of $150.00 in product cost. If your online shopping cart falls between $125 and $149.99, the website will calculate a Less Than MOQ fee added to the total of the order to allow shoppers to proceed to checkout.
Please complete a Contact Us form, call (617) 472-9300, or e-mail web-sales@bulknaturaloils.com to request pricing for items in bulk. When completing the form, choose "Price Inquiry" as the Inquiry Type, and a customer service representative will contact you with pricing and any additional information needed.
Yes we support using purchase orders on check out for pre-approved customers. Please complete a Contact Us form, call (617) 472-9300, or e-mail web-sales@bulknaturaloils.com to request using purchase orders. When completing the form, choose "Price Inquiry" as the Inquiry Type, and a customer service representative will contact you with any additional information needed.
On our customer service page there is general shipping and delivery information. For shipping information related to a particular order you can go to Account and then My Orders.
Yes, we offer Customer Pick Up if the order requirements below are met:
Parcel Pickup Order Requirements
- $30.00 Customer Pick Up Service Fee
- $300.00 MOQ in Product Cost
- Allow 3 business days for order processing; exceptions may apply
- Pick Up hours for parcel orders are between 10 a.m. – 2 p.m. at 141 Campanelli Drive, Braintree, MA 02184
- Signed Liability Waiver required at time of pickup
- No order changes at time of pickup
- Orders must be picked up within 5 business days of the Ready-for-Pickup Email notification date. Storage charges or restocking fees will apply beyond the 5-business day pick up window. After ten (10) business days, customer pickup orders will be cancelled and a refund issued less a 20% restocking fee.
Palletized Pickup Order Requirements
- $30.00 Customer Pick Up Service Fee
- Minimum of 250 lbs
- Truck Requirements:
- Box Trucks: Deck height must be between 48-52 inches high to align properly with our loading dock.
- We are unable to accommodate U-Haul or “Lower Rider” Penske box trucks.
- Truck must be able to support the weight of the order.
- Pickup locations are predetermined by where the inventory is warehoused (Bridgewater or Braintree, Massachusetts).
- Our team will provide the pickup location and available pickup times when the order is ready.
- Arrivals outside of available pickup times or at the wrong location will be turned away.
Shipping Charges
- If the pick-up vehicle does not meet our Truck Requirements, you will be responsible for the charges incurred for us to ship the order to your desired destination.
Palletized Pickup Order Requirements
- Minimum of 250 lbs
- Truck Requirements:
- Box Trucks: Deck height must be between 48-52 inches high to align properly with our loading dock.
- We are unable to accommodate U-Haul or “Lower Rider” Penske box trucks.
- Truck must be able to support the weight of the order.
- Pickup locations are predetermined by where the inventory is warehoused (Bridgewater or Braintree, Massachusetts).
- Our team will provide the pickup location and available pickup times when the order is ready.
- Arrivals outside of available pickup times or at the wrong location will be turned away.
Shipping Charges
- If the pick-up vehicle does not meet our Truck Requirements, you will be responsible for the charges incurred for us to ship the order to your desired destination.
Yes. We export to most countries globally on a regular basis. While our e-commerce site supports the United States and Canada only, we can export the majority of our products internationally. We accept international payments by wire only. Please submit a Contact Us form for more information regarding international orders and shipping options.
Since density (volume) can vary per material, the number of kilograms (weight) per gallon and pail pack size can also vary.
Jedwards International is committed to protecting all private customer information and have a clear privacy policy. Please see our Privacy Policy page for details.
Thank you for visiting Jedwards International!
Don't hesitate to contact us if you have any additional questions.