Frequently Asked Questions

Do you provide Non-Animal Testing documentation?
Yes. Click here to view our Animal Testing Statement.
Can I change or cancel my order after it has been placed?
Orders cannot be changed or cancelled after 24 hours from order time due to our internal processing and shipping schedule.
Why am I unable to check out using my international credit card?
International credit cards, with the exception of Canada, are not accepted in our webstore. Please select Paypal if you are paying with an international credit card.
Why does my shopping cart reset when I close the tab or browser?
To preserve your cart items, please create an account or login before adding items to your cart. Once you are logged in, items added to your cart will remain in your cart until you choose to remove them or check out.
How do I obtain COAs?
  • If you've already received your product or your product has recently shipped:
    • The COAs were emailed to you in the "Shipment Notice" email the morning after your order shipped. Please search your email inbox for emails sent from noreply@bulknaturaloils.com
  • If you recently ordered your product:
    • We will email COAs and tracking numbers the morning after your product ships.
  • If you have other questions regarding COAs, please submit a Contact Us form with the product sku and lot#. We will be happy to assist.
What should I expect when selecting 'Use My Own Shipping Account'?
Please proceed with checkout and in the 'order comments' section, please provide your shipping account number and full billing address associated with the shipping account. If you have ordered from us before, we may already have a shipping account on file; however, if you are unsure, please feel free to provide it again. If you wish to send a label for your web order instead, you may do so by responding to your order acknowledgement email and requesting the weight and dimensions of your order. Alternatively, you could leave an 'order comment' requesting this information and the salesperson assigned to your order will reach out to you via email.
What should I expect when selecting 'Request Shipping Quote from Jedwards'?
Please proceed with checkout and your web order will integrate into our backend system. Once integrated, a salesperson will be assigned to your order and will request a shipping rate from our logistics team. Once our logistics team has quoted the shipping, the salesperson will then reach out to you via email with your order acknowledgement for approval.
How do I obtain SDS?
  1. Login or create an account. Only registered users can view and download SDS documents from our website.
  2. Scroll up and search for the product SKU or name in the store Search tool under "My Cart."
  3. On the selected product page, scroll down to the Downloads section to view or download the SDS.
  4. Repeat steps 2 and 3 for additional SDS you may need.
  5. If you have other questions regarding SDS documents, please submit a Contact Us form with the product name and details. We will be happy to assist.
How do I obtain my tracking number?
The tracking number is sent to the email on file the morning after the order ships out and is invoiced. The automated email with the tracking number also contains all relevant CoAs and our full product list. It can be searched by "noreply@bulknaturaloils.com" or, if shipped after 11/3/2023, by "Shipment Notice".
How do I obtain my order history?
If the order was placed on our website, go to Account > My Account > My Orders to view your previous orders and even re-order using a previous order! If the order was placed via email, over the phone, or by purchase order, please email web-sales@bulknaturaloils.com.
How do I send you my Sales Tax Exempt certification?
You can email or mail us your tax exempt certificate. Click here for details.
How do I change my billing or shipping address?
In my Account and then Address Book you can keep a list of billing and shipping addresses and update them as needed.
Can I change my e-mail?
Yes. Go to My Account in the top right hand corner and then Account Information. There is an email field below the account name.
Can I change my password?
Yes. Similar to the above you can go to My Account and then Account Information. There is a check box at the bottom of the page.
Why won't my user name and password work?
We upgraded our website to a new platform in April 2017. If your user name and password are from our previous site, they will not work. You will need to setup an account on this current website in order to login. Click here to setup an account.
How can I reset a forgotten password?
On the login page there is a link to the password reset page. Or you can click here.
Is there a MOQ (minimum order quantity) Requirement?
Yes, the minimum order requirement is $125.00 in product cost before taxes and shipping costs are calculated. All online web orders along with orders placed by phone, email, and purchase order, must meet a minimum requirement of $125.00 in product cost. If your online shopping cart falls between $100 and $124.99, the website will calculate a Less Than MOQ added to the total of the order to allow shoppers to proceed to checkout.
Where can I find bulk pricing?
Please complete a Contact Us form, call (617) 472-9300, or e-mail web-sales@bulknaturaloils.com to request pricing for items in bulk. When completing the form, choose "Price Inquiry" as the Inquiry Type, and a customer service representative will contact you with pricing and any additional information needed.
Can I use a Purchase Order?
Yes we support using purchase orders on check out for pre-approved customers. Please complete a Contact Us form, call (617) 472-9300, or e-mail web-sales@bulknaturaloils.com to request using purchase orders. When completing the form, choose "Price Inquiry" as the Inquiry Type, and a customer service representative will contact you with any additional information needed.
Where can I find out more information on shipping and delivery?
On our customer service page there is general shipping and delivery information. For shipping information related to a particular order you can go to Account and then My Orders.
Can I pick up my order at your warehouse?
Yes, we offer Customer Pick Up if the order requirements below are met:

Parcel Pickup Order Requirements

  • $30.00 Customer Pick Up Service Fee
  • $300.00 MOQ in Product Cost
  • Allow 3 business days for order processing; exceptions may apply
  • Pick Up hours for parcel orders are between 10 a.m. – 2 p.m. at 141 Campanelli Drive, Braintree, MA 02184
  • Signed Liability Waiver required at time of pickup
  • No order changes at time of pickup
  • Orders must be picked up within 5 business days of the Ready-for-Pickup Email notification date. Storage charges or restocking fees will apply beyond the 5-business day pick up window. After ten (10) business days, customer pickup orders will be cancelled and a refund issued less a 20% restocking fee.

Palletized Pickup Order Requirements

  • $30.00 Customer Pick Up Service Fee
  • Minimum of 250 lbs
  • Truck Requirements:
    • Box Trucks: Deck height must be between 48-52 inches high to align properly with our loading dock.
      • We are unable to accommodate U-Haul or “Lower Rider” Penske box trucks.
    • Truck must be able to support the weight of the order.
  • Pickup locations are predetermined by where the inventory is warehoused (Bridgewater or Braintree, Massachusetts).
  • Our team will provide the pickup location and available pickup times when the order is ready.
  • Arrivals outside of available pickup times or at the wrong location will be turned away.

Shipping Charges

  • If the pick-up vehicle does not meet our Truck Requirements, you will be responsible for the charges incurred for us to ship the order to your desired destination.

Palletized Pickup Order Requirements

  • Minimum of 250 lbs
  • Truck Requirements:
    • Box Trucks: Deck height must be between 48-52 inches high to align properly with our loading dock.
      • We are unable to accommodate U-Haul or “Lower Rider” Penske box trucks.
    • Truck must be able to support the weight of the order.
  • Pickup locations are predetermined by where the inventory is warehoused (Bridgewater or Braintree, Massachusetts).
  • Our team will provide the pickup location and available pickup times when the order is ready.
  • Arrivals outside of available pickup times or at the wrong location will be turned away.

Shipping Charges

  • If the pick-up vehicle does not meet our Truck Requirements, you will be responsible for the charges incurred for us to ship the order to your desired destination.
Do you ship internationally?
Yes. We export to most countries globally on a regular basis. While our e-commerce site supports the United States and Canada only, we can export the majority of our products internationally. We accept international payments by wire only. Please submit a Contact Us form for more information regarding international orders and shipping options.
Why do materials have varying kilograms per gallon and pail pack size?
Since density (volume) can vary per material, the number of kilograms (weight) per gallon and pail pack size can also vary.
What size are your wax granules?
Specialty waxes in pastille form, such as our beeswax granules, can vary in size and shape due to the production process. A pastillator machine administers droplets of melted wax at high speeds onto a belt, quickly solidifying the droplets into pastilles via rapid cooling. This results in wax granules varying in diameter with a semi-hemispherical shape. Wax pastilles are commonly purchased for their ease of use compared to handling a solid wax block with the intention of further processing the granules into a formulation with other ingredients. Smaller droplets are periodically created in addition to pastilles forming irregular clumps. Variation in the size and shape of a wax granule is to be expected and a normal result of the production process.
What is the website privacy and security policy?
Jedwards International is committed to protecting all private customer information and have a clear privacy policy. Please see our Privacy Policy page for details.
Have a suggestion for our FAQ page?
Let us know.
Thank you for visiting Jedwards International!
Don't hesitate to contact us if you have any additional questions.

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Jedwards International, Inc. exports to most countries globally on a regular basis. While our e-commerce site supports the United States and Canada only, we can export majority of our products internationally. We accept international payments by wire only. Please submit a Contact Us form via our e-commerce platform for more information regarding international orders and shipping options.
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