Frequently Asked Questions
To preserve your cart items, please create an account or login before adding items to your cart. Once you are logged in, items added to your cart will remain in your cart until you choose to remove them or check out.
- If you've already received your product or your product is en route:
- The COAs were attached to the shipment notification email. Please search your inbox for emails with the words "has shipped" in the subject, sent from "noreply@bulknaturaloils.com"
- If you recently ordered your product:
- Upon shipment, you will receive a shipment notification email with the COAs attached.
- If you have other questions regarding COAs, please submit a Contact Us form with the product sku and lot#. We will be happy to assist.
- Login or create an account. Only registered users can view and download SDS documents from our website.
- Scroll up and search for the product SKU or name in the store Search tool under "My Cart."
- On the selected product page, scroll down and click the Product Attachments tab to view and download the SDS.
- Repeat steps 2 and 3 for additional SDS you may need.
PRO TIP: Once logged in or registered, you will be able to view and download any certificate or document from our website, as well as to easily subscribe to "back in stock" and other product notifications.
If you have other questions regarding SDS documents, please submit a Contact Us form with the product name and details. We will be happy to assist.
Yes, please login or create an account and return to this question to download our Non-Animal Testing Statement.
The tracking number is sent to the email on file the morning after the order ships out and is invoiced. The automated email with the tracking number also has all relevant CoAs and our full product list. It can be searched by "noreply@bulknaturaloils.com" or "has shipped".
If the order was placed on our website, go to Account > My Account > My Orders to view your previous orders and even re-order using a previous order! If the order was placed via email, over the phone, or by purchase order, please email web-sales@bulknaturaloils.com.
In my Account and then Address Book you can keep a list of billing and shipping addresses and update them as needed.
Yes. Go to My Account in the top right hand corner and then Account Information. There is an email field below the account name.
Yes. Similar to the above you can go to My Account and then Account Information. There is a check box at the bottom of the page.
We upgraded our website to a new platform in April 2017. If your user name and password are from our previous site, they will not work. You will need to setup an account on the our new website in order to login. Click here to setup an account.
On the login page there is a link to the password reset page. Or you can click here.
Yes, the minimum order requirement, effective 4/25/2022, is $100 minimum in product cost *before* taxes and shipping costs are calculated. All online web orders along with orders placed by phone, email, or purchase order, must meet a minimum requirement of $100 in product cost.
Please complete a Contact Us form, call (617) 472-9300, or e-mail web-sales@bulknaturaloils.com to request pricing for items in bulk. When completing the form, choose "Price Inquiry" as the Inquiry Type, and a customer service representative will contact you with pricing and any additional information needed.
Yes we support using purchase orders on check out for pre-approved customers. Please complete a Contact Us form, call (617) 472-9300, or e-mail web-sales@bulknaturaloils.com to request using purchase orders. When completing the form, choose "Price Inquiry" as the Inquiry Type, and a customer service representative will contact you with any additional information needed.
On our customer service page there is general shipping and delivery information. For shipping information related to a particular order you can go to Account and then My Orders.
Yes, we offer Customer Pick Up as an option if you meet an order minimum of 250 lbs, palletized orders only, and are coming in a truck that can back up to our dock at the appropriate height. The height must be between 48-52 inches high. We are unable to accommodate U-Haul vehicles or “Lower Rider” Penske box trucks. You must wait until you hear from our team that your order is available for pickup prior to arriving at our location at 141 Campanelli Drive, Braintree, MA 02184. Our pickup hours are from 9 a.m. – 1 p.m. M-F only.
Yes. We export to most countries globally on a regular basis. While our e-commerce site supports the United States and Canada only, we can export the majority of our products internationally. We accept international payments by wire only. Please submit a Contact Us form for more information regarding international orders and shipping options.
Jedwards International is committed to protecting all private customer information and have a clear privacy policy. Please see our Privacy Policy page for details.
QAI is our Organic Certifying Agency, Organic certification verifies that your farm or handling facility located anywhere in the world complies with the USDA organic regulations and allows you to sell, label, and represent your products as organic.
Virgin is considered the natural/raw material with the characteristic color, flavor, and aroma. Refining removes these properties so the material is a lighter shade than the virgin material and often times clear, off-white, or white with little-to-no scent or flavor.
Refined, bleached (non-chemical process), deodorized
Non-genetically modified organism; by definition, all organic materials are Non-GMO.
We do not advise on usage or formulation and refer customers to the Code of Federal Regulations .
Specialty waxes in pastille form, such as our beeswax granules, can vary in size and shape due to the production process. A pastillator machine administers droplets of melted wax at high speeds onto a belt, quickly solidifying into pastilles via rapid cooling. This results in wax granules varying in diameter with a semi-hemispherical shape. Wax pastilles are commonly purchased for their ease of use compared to handling a solid wax block with the intention of further processing the granules into a formulation with other ingredients. Smaller droplets are periodically created in addition to pastilles forming irregular clumps. Variation in the size and shape of a wax granule is to be expected and a normal result of the production process.
Since density (volume) can vary per material, the number of kilograms (weight) per gallon and pail pack size can also vary.
Can I change my e-mail?
Yes. Go to My Account in the top right hand corner and then Account Information. There is an email field below the account name.
Can I change my password?
Yes. Similar to the above you can go to My Account and then Account Information. There is a check box at the bottom of the page.
Why won't my user name and password work?
We upgraded our website to a new platform in April 2017. If your user name and password are from our previous site, they will not work. You will need to setup an account on the our new website in order to login. Click here to setup an account.
How can I reset a forgotten password?
On the login page there is a link to the password reset page. Or you can click here.
How do I change my billing or shipping address?
In my Account and then Address Book you can keep a list of billing and shipping address and update them as needed.
Is there a MOQ (minimum order quantity) Requirement?
Yes, the minimum order requirement, effective 4/25/2022, is $100 minimum before taxes and shipping costs are calculated. All online web orders along with orders placed by phone, email, or purchase order, must meet a minimum requirement of $100 in product cost.
Where can I find bulk pricing?
Please complete a Contact Us form, call (617) 472-9300, or e-mail web-sales@bulknaturaloils.com to request pricing for items in bulk. When completing the form, choose "Price Inquiry" as the Inquiry Type, and a customer service representative will contact you with pricing and any additional information needed.
Can I use a Purchase Order?
Yes we support using purchase orders on check out for pre-approved customers. Please complete a Contact Us form, call (617) 472-9300, or e-mail web-sales@bulknaturaloils.com to request using purchase orders. When completing the form, choose "Price Inquiry" as the Inquiry Type, and a customer service representative will contact you with any additional information needed.
Where can I find out more information on shipping and delivery?
On our customer service page there is general shipping and delivery information. For shipping information related to a particular order you can go to Account and then My Orders.
Can I pick up my order at your warehouse?
Yes, we offer Customer Pick Up as an option if you meet an order minimum of 250 lbs, palletized orders only, and are coming in a truck that can back up to our dock at the appropriate height. The height must be between 48-52 inches high. We are unable to accommodate U-Haul vehicles or “Lower Rider” Penske box trucks. You must wait until you hear from our team that your order is available for pickup prior to arriving at our location at 141 Campanelli Drive, Braintree, MA 02184. Our pickup hours are from 9 a.m. – 1 p.m. M-F only.
What is the website privacy and security policy?
Jedwards International is committed to protecting all private customer information and have a clear privacy policy. Please see our Privacy Policy page for details.
What is the difference between Organic certified and non-Organic?
QAI is our Organic Certifying Agency, Organic certification verifies that your farm or handling facility located anywhere in the world complies with the USDA organic regulations and allows you to sell, label, and represent your products as organic.
What is the difference between Virgin and Refined?
Virgin is considered the natural/raw material with the characteristic color, flavor, and aroma. Refining removes these properties so the material is a lighter shade than the virgin material and often times clear, off-white, or white with little-to-no scent or flavor.
What does RBD mean?
Refined, bleached (non-chemical process), deodorized.
What does Non-GMO mean?
Non-genetically modified organism; by definition, all organic materials are Non-GMO.
Are your essential oils food grade?
We do not advise on usage or formulation and refer customers to the Code of Federal Regulations.
What size are your wax granules?
Specialty waxes in pastille form, such as our beeswax granules, can vary in size and shape due to the production process. A pastillator machine administers droplets of melted wax at high speeds onto a belt, quickly solidifying into pastilles via rapid cooling. This results in wax granules varying in diameter with a semi-hemispherical shape. Wax pastilles are commonly purchased for their ease of use compared to handling a solid wax block with the intention of further processing the granules into a formulation with other ingredients. Smaller droplets are periodically created in addition to pastilles forming irregular clumps. Variation in the size and shape of a wax granule is to be expected and a normal result of the production process.
Why do materials have varying kilograms per gallon and pail pack size?
Since density (volume) can vary per material, the number of kilograms (weight) per gallon and pail pack size can also vary.
Have a suggestion for our FAQ page? Let us know.
Thank you for choosing Jedwards International!
Yes. Go to My Account in the top right hand corner and then Account Information. There is an email field below the account name.
Can I change my password?
Yes. Similar to the above you can go to My Account and then Account Information. There is a check box at the bottom of the page.
Why won't my user name and password work?
We upgraded our website to a new platform in April 2017. If your user name and password are from our previous site, they will not work. You will need to setup an account on the our new website in order to login. Click here to setup an account.
How can I reset a forgotten password?
On the login page there is a link to the password reset page. Or you can click here.
How do I change my billing or shipping address?
In my Account and then Address Book you can keep a list of billing and shipping address and update them as needed.
Is there a MOQ (minimum order quantity) Requirement?
Yes, the minimum order requirement, effective 4/25/2022, is $100 minimum before taxes and shipping costs are calculated. All online web orders along with orders placed by phone, email, or purchase order, must meet a minimum requirement of $100 in product cost.
Where can I find bulk pricing?
Please complete a Contact Us form, call (617) 472-9300, or e-mail web-sales@bulknaturaloils.com to request pricing for items in bulk. When completing the form, choose "Price Inquiry" as the Inquiry Type, and a customer service representative will contact you with pricing and any additional information needed.
Can I use a Purchase Order?
Yes we support using purchase orders on check out for pre-approved customers. Please complete a Contact Us form, call (617) 472-9300, or e-mail web-sales@bulknaturaloils.com to request using purchase orders. When completing the form, choose "Price Inquiry" as the Inquiry Type, and a customer service representative will contact you with any additional information needed.
Where can I find out more information on shipping and delivery?
On our customer service page there is general shipping and delivery information. For shipping information related to a particular order you can go to Account and then My Orders.
Can I pick up my order at your warehouse?
Yes, we offer Customer Pick Up as an option if you meet an order minimum of 250 lbs, palletized orders only, and are coming in a truck that can back up to our dock at the appropriate height. The height must be between 48-52 inches high. We are unable to accommodate U-Haul vehicles or “Lower Rider” Penske box trucks. You must wait until you hear from our team that your order is available for pickup prior to arriving at our location at 141 Campanelli Drive, Braintree, MA 02184. Our pickup hours are from 9 a.m. – 1 p.m. M-F only.
What is the website privacy and security policy?
Jedwards International is committed to protecting all private customer information and have a clear privacy policy. Please see our Privacy Policy page for details.
What is the difference between Organic certified and non-Organic?
QAI is our Organic Certifying Agency, Organic certification verifies that your farm or handling facility located anywhere in the world complies with the USDA organic regulations and allows you to sell, label, and represent your products as organic.
What is the difference between Virgin and Refined?
Virgin is considered the natural/raw material with the characteristic color, flavor, and aroma. Refining removes these properties so the material is a lighter shade than the virgin material and often times clear, off-white, or white with little-to-no scent or flavor.
What does RBD mean?
Refined, bleached (non-chemical process), deodorized.
What does Non-GMO mean?
Non-genetically modified organism; by definition, all organic materials are Non-GMO.
Are your essential oils food grade?
We do not advise on usage or formulation and refer customers to the Code of Federal Regulations.
What size are your wax granules?
Specialty waxes in pastille form, such as our beeswax granules, can vary in size and shape due to the production process. A pastillator machine administers droplets of melted wax at high speeds onto a belt, quickly solidifying into pastilles via rapid cooling. This results in wax granules varying in diameter with a semi-hemispherical shape. Wax pastilles are commonly purchased for their ease of use compared to handling a solid wax block with the intention of further processing the granules into a formulation with other ingredients. Smaller droplets are periodically created in addition to pastilles forming irregular clumps. Variation in the size and shape of a wax granule is to be expected and a normal result of the production process.
Why do materials have varying kilograms per gallon and pail pack size?
Since density (volume) can vary per material, the number of kilograms (weight) per gallon and pail pack size can also vary.
Have a suggestion for our FAQ page? Let us know.
Thank you for choosing Jedwards International!
Thank you for visiting Jedwards International!
Don't hesitate to contact us if you have any additional questions.
Jedwards International, Inc. exports to most countries globally on a regular basis. While our e-commerce site supports the United States and Canada only, we can export majority of our products internationally. We accept international payments by wire only. Please submit a Contact Us form via our e-commerce platform for more information regarding international orders and shipping options.