We’ve upgraded our systems! We appreciate your patience as we make this transition, and we are working hard to keep the shipping delay as short as possible. For immediate assistance, please call our sales team at (617) 472-9300. Thanks!

Customer Service

Shipping & Delivery
You can trust that your order will be quickly processed and safely delivered. We can ship products anywhere in the United States using the shipping method of your choice. When you place an order we will estimate delivery dates based upon the availability of your item(s), shipping method selected, and your shipment’s destination. Our shipping charges are determined by the total dollar amount and weight of your order, excluding applicable sales tax. Some products cannot be shipped to international destinations so please submit a message to us from the Contact Us page if you would like to discuss international ordering options.
 
All shipping quotes outside of the US do not include any duties or other charges that may be applied by your particular country's government. The Buyer is responsible for any duties, taxes, or shipping company brokerage fees.
 
PLEASE ALLOW 7-10 DAYS FOR UPS ECONOMY SHIPMENTS TO THE FOLLOWING STATES
AZ, CA, CO, ID, MT, NM, NV, OK, OR, TX, UT, WA & WY
(Tracking number(s) will be sent via email but tracking info will not be viewable until the following Tuesday/Wednesday)

Updating Account Information
Account information can be viewed updated on this site.  You can also contact us directly via telephone or email.

Terms and Conditions of Sale
Scope. The terms and conditions set forth below govern all purchases by Jedwards International Inc. (”Jedwards”) and are applicable to and bind any party (“Vendor”) from which Jedwards purchases any product or material (“Product”). Unless these terms and conditions have been amended in writing by Jedwards these terms apply to every purchase of Product by Jedwards from Vendor. If there is any inconsistency between these terms and conditions and any terms and conditions contained in any other documents relating to the business relationship between Jedwards and Vendor, these terms and conditions shall prevail.

Confidential Information. Vendor acknowledges that it may from time to time possess confidential information that has been created, discovered, developed by or provided to it by or on behalf of Jedwards, which information has commercial value in Jedwards’s business and which is not in the public domain.Vendor will protect Jedwards’s confidential information with the same degree of care that it would use in protecting its own confidential information. Vendor will not, without Jedwards’s prior written consent, use or disclose any Jedwards confidential information to any person except its authorized employees who require the same in connection with fulfilling Vendor’s obligations to Jedwards. Vendor will not commercially utilize any Jedwards confidential information without Jedwards’s express prior written consent.

Non-Conforming or Unordered Products. Jedwards will have no obligation to accept or pay for any unordered or noncomplying Products. If Jedwards takes delivery of such nonconforming order, or any part of such an order, Jedwards reserves the right to deduct from its payment all actual or reasonable expenses incurred as a result of such non-conformity or non-compliance. Jedwards will have no obligation to accept or to pay for any substituted goods or excess shipment of any Product made without Jedwards’s prior written approval.

Shipment Constitutes Acceptance of Agreement. Shipment of Product by Vendor constitutes acceptance of these terms and conditions. Jedwards’s offer to purchase from Vendor is expressly subject to Vendor’s acceptance of these terms and conditions, and precludes Vendor’s objection to these terms and conditions and/or Vendor’s inclusion of any different or additional terms or conditions. By accepting a Jedwards purchase order or by shipping Product to Jedwards, Vendor agrees that Jedwards is not bound by any other term or condition, whether written, oral, or otherwise, which is in any way inconsistent with or in addition to these terms and conditions.

Representations, Warranties and Guarantees. Vendor makes the following representations, warranties and guarantees, in addition to any other warranty imposed by agreement, representation, or applicable law: a. The Product is of merchantable quality and of good material and workmanship, is free from contamination or impurity and defects in design and title, and is fit and sufficient for purposes for which goods of that type are ordinarily used, as well as for any purposes Vendor has specified or advertised. b. The Product conforms in every respect to applicable specifications, instructions, drawings, data, samples and descriptions. c. Vendor will in every manner of its business related to its relationship with Jedwards obey and conform to all applicable law, rules, and regulations.

Indemnification. Vendor agrees to indemnify Jedwards, its employees, affiliates, shareholders, officers, directors, customers, agents and attorneys and hold each harmless against any loss, cost, damage, expenses or liability paid or incurred by them (including all costs, attorneys’ fees and other professional fees, and including all investigative costs and all indirect and consequential damages) arising from or relating, directly or indirectly, to any of the following: (i) Vendor’s breach of these terms and conditions or the terms of a Jedwards purchase order; (ii) claims for injuries or other damage arising from Product, notwithstanding any actual or alleged defect or hazard inherent in the Product or negligence of any indemnified party; (iii) any recall, inspection, testing, replacement or correction of Product, whether required by governmental authority or otherwise, (iv) the violation of any law, regulation, rule, order or restriction of any foreign or domestic governmental authority resulting from or incident to the sale or delivery of Product; (v) claims by any of Vendor’s subcontractors or suppliers, (vi) any product liability (including bodily injury and property damage), quality control issues, false advertising claims, or any claims regarding efficacy or effectiveness, directly or indirectly, relating to the Product; or (vii) Vendor’s infringement of any patents, copyrights, trademarks, trade names, trade dress or any other intellectual property rights of a third party relating to Product. We will notify Vendor of any claim against any party indemnified hereunder, if that party intends to seek indemnification from Vendor. Jedwards will control the defense and related settlement negotiations relating to any such claim. Vendor will cooperate with us in the preparation of such defense and negotiations.

Waiver; Severability. Jedwards’s failure to insist on strict performance of any of these terms and conditions, or to exercise any rights conferred, will not be construed as a waiver of its rights to assert or rely on any such term, condition, or right on any future occasion. Jedwards’s rights and remedies hereunder are not exclusive, but are in addition to any other rights or remedies provided by equity, law or otherwise. If any of these terms or conditions is held invalid or unenforceable the remainder will not be affected thereby.

Disputes and Remedies; Governing Law and Venue. Jedwards’s purchase of Product from Vendor and the relationship between Jedwards and Vendor shall be governed by Massachusetts law, without regard to its principles of conflicts of law, and all legal proceedings with respect thereto must be commenced in the State or Federal Courts located in Massachusetts.

Terms for Purchasing from Suppliers and Vendors
Scope. The terms and conditions set forth below govern all purchases by Jedwards International Inc. (”Jedwards”) and are applicable to and bind any party (“Vendor”) from which Jedwards purchases any product or material (“Product”). Unless these terms and conditions have been amended in writing by Jedwards these terms apply to every purchase of Product by Jedwards from Vendor. If there is any inconsistency between these terms and conditions and any terms and conditions contained in any other documents relating to the business relationship between Jedwards and Vendor, these terms and conditions shall prevail.

Confidential Information. Vendor acknowledges that it may from time to time possess confidential information that has been created, discovered, developed by or provided to it by or on behalf of Jedwards, which information has commercial value in Jedwards’s business and which is not in the public domain.Vendor will protect Jedwards’s confidential information with the same degree of care that it would use in protecting its own confidential information. Vendor will not, without Jedwards’s prior written consent, use or disclose any Jedwards confidential information to any person except its authorized employees who require the same in connection with fulfilling Vendor’s obligations to Jedwards. Vendor will not commercially utilize any Jedwards confidential information without Jedwards’s express prior written consent.

Non-Conforming or Unordered Products. Jedwards will have no obligation to accept or pay for any unordered or noncomplying Products. If Jedwards takes delivery of such nonconforming order, or any part of such an order, Jedwards reserves the right to deduct from its payment all actual or reasonable expenses incurred as a result of such non-conformity or non-compliance. Jedwards will have no obligation to accept or to pay for any substituted goods or excess shipment of any Product made without Jedwards’s prior written approval.

Shipment Constitutes Acceptance of Agreement. Shipment of Product by Vendor constitutes acceptance of these terms and conditions. Jedwards’s offer to purchase from Vendor is expressly subject to Vendor’s acceptance of these terms and conditions, and precludes Vendor’s objection to these terms and conditions and/or Vendor’s inclusion of any different or additional terms or conditions. By accepting a Jedwards purchase order or by shipping Product to Jedwards, Vendor agrees that Jedwards is not bound by any other term or condition, whether written, oral, or otherwise, which is in any way inconsistent with or in addition to these terms and conditions.

Representations, Warranties and Guarantees. Vendor makes the following representations, warranties and guarantees, in addition to any other warranty imposed by agreement, representation, or applicable law: a. The Product is of merchantable quality and of good material and workmanship, is free from contamination or impurity and defects in design and title, and is fit and sufficient for purposes for which goods of that type are ordinarily used, as well as for any purposes Vendor has specified or advertised. b. The Product conforms in every respect to applicable specifications, instructions, drawings, data, samples and descriptions. c. Vendor will in every manner of its business related to its relationship with Jedwards obey and conform to all applicable law, rules, and regulations.

Indemnification. Vendor agrees to indemnify Jedwards, its employees, affiliates, shareholders, officers, directors, customers, agents and attorneys and hold each harmless against any loss, cost, damage, expenses or liability paid or incurred by them (including all costs, attorneys’ fees and other professional fees, and including all investigative costs and all indirect and consequential damages) arising from or relating, directly or indirectly, to any of the following: (i) Vendor’s breach of these terms and conditions or the terms of a Jedwards purchase order; (ii) claims for injuries or other damage arising from Product, notwithstanding any actual or alleged defect or hazard inherent in the Product or negligence of any indemnified party; (iii) any recall, inspection, testing, replacement or correction of Product, whether required by governmental authority or otherwise, (iv) the violation of any law, regulation, rule, order or restriction of any foreign or domestic governmental authority resulting from or incident to the sale or delivery of Product; (v) claims by any of Vendor’s subcontractors or suppliers, (vi) any product liability (including bodily injury and property damage), quality control issues, false advertising claims, or any claims regarding efficacy or effectiveness, directly or indirectly, relating to the Product; or (vii) Vendor’s infringement of any patents, copyrights, trademarks, trade names, trade dress or any other intellectual property rights of a third party relating to Product. We will notify Vendor of any claim against any party indemnified hereunder, if that party intends to seek indemnification from Vendor. Jedwards will control the defense and related settlement negotiations relating to any such claim. Vendor will cooperate with us in the preparation of such defense and negotiations.

Waiver; Severability. Jedwards’s failure to insist on strict performance of any of these terms and conditions, or to exercise any rights conferred, will not be construed as a waiver of its rights to assert or rely on any such term, condition, or right on any future occasion. Jedwards’s rights and remedies hereunder are not exclusive, but are in addition to any other rights or remedies provided by equity, law or otherwise. If any of these terms or conditions is held invalid or unenforceable the remainder will not be affected thereby.

Disputes and Remedies; Governing Law and Venue. Jedwards’s purchase of Product from Vendor and the relationship between Jedwards and Vendor shall be governed by Massachusetts law, without regard to its principles of conflicts of law, and all legal proceedings with respect thereto must be commenced in the State or Federal Courts located in Massachusetts.

Thank you for choosing Jedwards International!